Vision

To serve and support the public safety communications needs of our customers in the most efficient and responsive manner possible.

Mission

To provide organized and/or protective communication services to any public or private agency by utilizing staff involvement and operating our integrated systems at the highest quality of service possible. The Center and Technical Services will be operated in a professional, courteous, cost-effective manner, accepting accountability for all actions.

Strategic Goals

• Provide an ergonomically efficient and pleasant work environment.
• Upgrade equipment as needed and continuously explore technological advances toward the enhancement of services provided.
• Retain appropriate level of staff within the division.
• Respond to calls for service and other public needs promptly.
• Process calls for service appropriately in order to provide services which protect persons and property and resolve problems in a professional and courteous manner.
• Develop and maintain open relationships with other agencies, organizations and the public at large.
• Solicit information from customers concerning service provided by the division.
• Solicit information from staff concerning service provided by the division.
• Educate our customers.
• Minimize liability by providing training academy for new hires and continuing education for all personnel.
• Promote consistency in all processes 24 hours a day, seven days a week.
• Maintain a contingency plan.
• Manage the fiscal, capital, information and personnel resources of the Emergency Communications Center with efficiency and care.
• Recruit and retain quality employees, reflecting the diversity of our population.
• Determine future space and equipment requirements for the Communications Center and Technical Services.
• Enhance annual report for division