City of Lincoln
2005 Media Releases
ACTION system allows constituents to track resolution through Web site
Mayor Coleen J. Seng today announced a new interactive system on the City Web site that allows citizens to request non-emergency services or express concerns online. The ACTION (Acting with Citizens to Improve our Neighborhoods) system enables residents to submit and track the resolution of their concerns. The system is now available at lincoln.ne.gov. (Click on “City Service Requests” on the home page or use the keyword ACTION.)
“ACTION is really the result of the City partnering with the neighborhoods to increase government efficiency and provide better service to our residents,” said Mayor Seng. “Many residents are seeking to correct quality of life issues in their neighborhoods, such as high weeds, barking dogs or potentially unsafe situations. Through the new ACTION system, residents have 24-hour-a-day access to information and an easy way to submit their concerns. I am especially pleased that residents will also be able to track the resolution of their requests online, without being limited to calling or going to City offices.”
The ACTION system includes a list of about 70 topics, such as animal complaints, potholes, broken sidewalks, snow removal and many other issues in all departments. Users may select a topic by department or do a word search on a specific topic. Once a topic is selected, the user has access to the City ordinance involved, a layman’s version of the ordinance, a contact list and a description of the process involved. When a request is submitted, it is automatically routed to the departments or divisions in charge of the issues. Each inquiry is assigned a number that the resident can use to track the requests.
ACTION is only for non-emergency inquiries. Those making emergency calls should always use 911.
In 2002, the City worked with UNL’s J.D. Edwards Honors program to set up an internal constituent services computer tracking system. Neighborhood representatives have been working with the City for about two years on a complementary system that could be accessed by constituents. The ACTION system was implemented over the last six months by the Information Services Division of the City Finance Department.
In her State of the City Address in June, Mayor Seng announced that the ACTION system would be available this fall. Today, she praised all those involved for their efforts to provide services to residents online.
“We have done a good job of responding to citizen requests through the Neighborhood Hotline and other efforts, but this new online system offers many advantages,” said Mayor Seng. “This is an interactive service that is helping to create a city hall without walls or clocks. The City Information Services Division has received national recognition for its innovation, and this project is another example.”
The City Web site, InterLinc, already provides online animal license renewals; the payment of parking tickets, property taxes and water/sewer bills; criminal history checks; and reserved event parking. (Service fees are charged for some services.)