Mayor Chris Beutler today launched the City's new Taking Charge citizen satisfaction survey and encouraged residents to provide feedback on local government services. Randomly selected households will begin receiving surveys through the mail, and an online version is available now at lincoln.ne.gov (keyword: satisfaction). Paper copies will also be available at Lincoln City Libraries. Mayor Beutler said the Taking Charge process has impacted decisions on City programs and the budget and provides staff with valuable information to improve City services.
"By asking those we serve to evaluate City services and City needs, we can assess the impact of our efforts and determine strategies to be even more effective," said Mayor Beutler. "City staff learns and adjusts based on your opinions of our customer service. Comparing data from this survey with the two previous customer satisfaction surveys in 2010 and 2012 helps us identify emerging concerns and whether some areas of town feel they are underserved."
For the first time, the City will include a new online discussion component to the survey through My Sidewalk, an update to the City's MindMixer public engagement tool. At lincoln.mysidewalk.com, residents can engage with each other on topics covered in the survey. New topics will be introduced every Monday for the next four weeks. Survey topics include transportation, parks and recreation, economic development, neighborhood life, public safety, libraries, healthy behavior, sustainability and trust in local government.
The City has partnered with the University of Nebraska Public Policy Center (PPC) since 2008 on the Taking Charge process, which has included surveys and public meetings. The PPC says about 600 responses from the mail survey are needed to have confidence in the results at plus or minus four percent. The University's Bureau of Sociological Research is handling the data collection to ensure that proper research practices are followed.
The first survey in 2010 was conducted via telephone. The City is again using a mail survey to save money and to be more inclusive - phone surveys may exclude younger adults and lower-income residents Results are expected by the end of August. Responses to the online survey will be analyzed separately from the mailed version to protect the generalized projections of the results.