Strategic Goals and Objectives

Operations

  • Provide an ergonomically efficient and pleasant work environment
  • Respond to calls for service and other public needs promptly
  • Develop and maintain open relationships with other agencies, organizations and the public at large
  • Solicit information from staff concerning service provided by the division
  • Promote consistency in all processes 24 hours a day, seven days per week
  • Maintain a contingency plan
  • Continue to support operations with contemporary policies and procedures

Technical

  • Upgrade equipment as needed and continuously explore technological advances toward the enhancement of services provided
  • Continue to explore partnerships related to space and technology needs

Administration

  • Educate our customers by enhancing Public Education committee activities and involvement in the community
  • Manage the fiscal, capital, information and personnel resources of the Emergency Communications Center with efficiency and care
  • Determine future space and equipment requirements for the Communications Center and Technical Services
  • Enhance annual report for division
  • Maintain accredited status

Training

  • Retain appropriate level of staff within the division
  • Minimize liability by providing training academy for new hires and quality continuing education for all personnel
  • Recruit and retain quality employees, reflecting the diversity of our population

Quality Assurance

  • Process calls for service appropriately in order to provide services which protect persons and property and resolve problems
  • Solicit information from customers concerning service provided by the division
  • Promote consistency in all processes 24 hours a day, seven days per week
  • Increase protocol compliance by providing continuing education opportunities for personnel related to the EMD process