Frequently Asked Questions
- Where can I catch the bus and what are the schedules?
Consult the routes & schedules. If you have additional questions regarding any of the routes, schedules, or services offered by StarTran you may call the StarTran Customer Service Office at 402-476-1234 weekdays from 8:00 a.m. - 4:30 p.m. Operators are on hand to assist you in making your ride a pleasant and convenient one.
- Routes and Schedules
- Do I need exact change when riding the bus?
Please have exact change ready when you board the bus. (Drivers are not allowed to give change, handle or deposit fares.) If you do not have exact change, a change card will be issued which can be utilized on your next trip. This change card cannot be exchanged for cash. For your convenience StarTran offers 31-consecutive-day passes and 20-ride passes. For more information, please visit the Fare and pass information page.
- Where can I obtain a monthly pass?
The 31 Consecutive Day Pass saves you cash with unlimited trips for 31 days. Also, for your convenience, 20-ride passes are available.
StarTran passes are available at several locations including major banks, grocery stores and the StarTran office (cash, check or credit card accepted at the StarTran office). For more information on passes go to outlets, or call (402) 476-1234.
- Bus Passes
- Can I take more than one bus with a single fare?
If you need to take more than one bus to get to your destination, ask your StarTran driver for a transfer when paying your fare. Transfers are free and allow you to change buses without having to pay another fare. One free transfer is allowed per paid fare.
A transfer allows you to board a different bus going in the same direction as if it were the first bus you boarded. The transfer is good for one hour or until the next connecting bus arrives.
- How do I identify my bus?
Every StarTran bus is marked beside the front door and above the windshield with a route number and name. If you should have any doubts or questions about the routes, please feel free to ask the bus driver.
- How can I tell where the bus stops are?
Most stops on every route are marked by a blue and green bus stop sign. However, for your convenience, StarTran buses will stop at all corners outside the downtown loop (excluding UNL Routes).
For your safety, buses will not load or unload in a construction zone (i.e. barricades, orange cones, barrels, fence, tape, piles of dirt, holes, etc.). In a construction area, loading and unloading will be at the first corner before or after the construction zone.
Buses do not load or unload in the middle of a block.
Always arrive at your bus stop five minutes before the bus is scheduled to arrive so that you will not miss your bus. For passenger convenience, bus shelters are located at major boarding areas.
- How do I get off the bus?
In order to let the bus driver know when you want to get off the bus, just pull the bell cord or press the strip above your seat one block before you want to get off. This will alert the driver to stop at the next corner.
If you are not familiar with the area, ask the driver to let you know when you are approaching your destination.
Traffic does NOT stop for the bus, so when you get off the bus you need to wait on the corner for the bus to pass and check all directions for traffic before crossing the street.
- What if I lost something on the bus?
Please check your seat before exiting the bus and make sure you have all of your belongings as StarTran is not responsible for lost or stolen items. However, if you do leave something, you may call the StarTran Customer Service Office at (402) 476-1234 between 8:00 p.m. and 4:30 p.m. Every attempt will be made to recover your lost item. Lost and found items can be picked up at 710 "J" Street. Items will be kept up to 15 days, so please be sure and pick up your items within that time.
- Are there any rules to follow while on the bus?
A complete list of rules can be found on the Bus Passenger Behavior Policy page.
- Bus Passenger Behavior Policy
- Are the buses wheelchair accessible?
All of StarTran's regular bus routes are now wheelchair accessible.
- Do you have special transportation services for the elderly and disabled?
Disabled persons unable to use regular bus service may qualify/register for specially equipped StarTran Handi-Van at the League of Human Dignity, 1701 "P" Street, 402-441-7871. Following registration, reservations for the StarTran Handi-Van may be made by calling the StarTran Dispatcher. Fare for the special door-to-door service is $3.50 each way. Special Transportation Services 20-ride and 31-consecutive-day passes may also be used.
- Handi-Van Program
Reduced bus fares on fixed route buses are available to senior citizens (62 and older) and disabled persons. By showing your bus driver a Medicare Card, Senior Saver, Go For Less Photo ID card or State ID/Driver's License you may ride the bus for only 85¢.
- Do you offer reduced rates for UNL students?
A program allows UNL students, faculty, and staff to ride any StarTran regular, fixed route service with a special bus pass issued by the University. Persons using this pass must also present a current UNL photo I.D. card when boarding the bus.
- UNL Routes
- Do you offer reduced rates for low income families?
The low income program enables eligible low-income individuals to purchase a StarTran 31-Consecutive Day Pass at a reduced price of $8 for regular, fixed route service and $16.00 for Handi-Van (must be Handi-Van eligible). Patrons must present photo identification with birth date and the previous month's pass each time. Only one pass will be issued per person per 31-day period. Income guidelines have now been expanded to 200% of poverty level, effective October 1, 2008.
- Low Income Bus Pass
- What do I do if I think I've been discriminated against by StarTran based on my race, color, or national origin?
Please complete a Title VI/ADA Complaint Form (57 K) and submit to the City Ombudsman in the Mayor's Office at 555 South 10th Street, Suite 208, Lincoln NE 68508. If you have additional questions, please call the Ombudsman at (402) 441-7511.
- Title VI Policy