Beginning Monday, May 19, 2014, StarTran's new Handi-Van brokerage provider will be Servant Cab. You will still schedule Handi-Van trips with StarTran as you have in the past; we just want you to know that Servant Cab may now be the vehicle that arrives. (Transport Plus no longer is our brokerage provider).
As always, thank you for your patronage!
What is the Handi-Van Program?
The Handi-Van Program is a door-to-door transportation service created to help meet the transportation needs of individuals who experience disability and who, because of that disability, are unable to ride the regular fixed-routed city bus. The program requires pre-registration.
What are the eligibility requirements?
A disability that prevents the person from riding a regular city bus. There are no age or income guidelines or restrictions.
How does one register?
Two applications are required, one to be completed by the applicant and one by the applicant's physician. Eligibility is determined based on the information received in the application.
If an individual is determined eligible, a photo identification card is issued. This can be done two ways.
- The individual can bring the completed applications to the League office where staff will take a picture and issue a card immediately.
- Registration can be done by mail. The individual would simply mail the completed application and a small photo that can actually be put on the ID card. (The photo needs to be smaller than 1 inch by 1 inch.) An ID card and program information will then be mailed to the individual.
Applicants may download an Application Form online, to be filled out and printed. The final page of the online form is to be completed by the applicant's physician. Both forms are to be delivered or mailed to the League Office (Address is on Registration Page).
What is the difference between unconditional and conditional cards?
An unconditional card means there are no restrictions on it. The individual can use the Handi-Van service at any time, for any reason, within the Handi-Van operating guidelines.
Sometimes a person is able to ride the city bus except under special conditions. A conditional card may be issued so the person could use the Handi-Van only when the special conditions exist. Example: if a person, because of their disability, is to avoid cold weather, a "Winter" or "cold weather" conditional card can be issued. Another example: of a conditional card is a temporary one, issued to people whose disability is only temporary.
What is the cost to ride?
- Handi-Van 20-Ride Pass
- Handi-Van 31 Consecutive Day Pass
- Low Income 31 Consecutive Day Pass
Where can I buy passes?
Please see the Bus Pass Outlet Listing for a full list of locations.
Attention: wheelchair users
Handi-Van drivers will not take wheelchairs up or down more than one step. If a person's residence or other pickup point has more than one step, alternative arrangements must be made. These alternatives can include having someone (other than the driver) available to assist the person using the wheelchair or having a ramp or lift installed.
If you need assistance to obtain or install a ramp or lift, you can contact the Housing & Design Specialist at the League of Human Dignity at 402-441-7871.
What if i have questions about the program?
Call or stop by and visit with the Transportation Coordinator at the League of Human Dignity, located at 1701 "P" Street Lincoln, NE 68508, 402-441-7871 (voice/TDD). Office Hours are 8:00am to 5:00pm, Monday through Friday.
What do I do if I think I've been discriminated against by StarTran based on my disability?
Please complete and submit this form (57 K) to the City Ombudsman in the Mayor's Office at 555 South 10th Street, Suite 208, Lincoln NE 68508. If you have additional questions, please call the Ombudsman at 402-441-7511.