Inspections

How to Access the IVR

The inspection line is 402-441-5999. The IVR system is available 24 hours a day. If for any reason the IVR can’t complete your requested transaction, you may press 0 to be forwarded to a staff person during business hours.

What Information to Have Before Scheduling an Inspection

• A Permit Number
• The IVR Inspection Code for the Requested Inspection Type
• Pen and paper to write down your confirmation number

Scheduling with the IVR Line

1. Dial the inspection line: 402-441-5999.
2. The initial greeting and main menu will play.
3. Select 1 to schedule an inspection.
4. Enter the digits corresponding with the letters and Numbers of your permit number followed by the # key. (For assistance press the * key.) Example: B1700000 would be 21700000#.
5. Enter your IVR inspection code followed by the # key.
6. Select a day for your inspection.
7. Select a time of day for your inspection.
8. Leave a message for the inspector if you need to convey more information than you already entered.
9. To hear your confirmation number and hang up, press 1; to schedule another inspection on the same permit, press 2; to schedule an inspection on a different permit, press 3.

Other Scheduling Options

SelecTxt

You can schedule an inspection with SelecTxt by texting 'Hello' to 888-405-9508. To opt out of SelecTxt text 'Stop' to 888-405-9508. To opt back into SelecTxt test 'Unstop' or 'Start' to 888-405-9508.

Citizen Access

You can schedule an inspection by logging into your Citizen Access account. Once logged in, navigate to Building>Schedule an inspection. Search for the permit number or address you would like to schedule the inspection for. The default search timeframe is 2 years. You will need to remove the search date if the permit was opened before then. 

Contact Us

You can contact us by phone at 402-441-7521 or by email at bldgsafe@lincoln.ne.gov.

Where to Find Inspection Codes

To hear a list of inspection codes through the IVR press the * key when prompted. You can also view them on this page.

Deadline for Scheduling, Rescheduling, or Canceling an Inspection

The IVR is available 24 hours a day. To obtain an inspection for the same day, you must complete the inspection request prior to 7:30 AM. To reschedule or cancel a same-day inspection you must complete your request no later than 7:30 AM.

When Will an Inspection be Halted

• You can't schedule an inspection on your permit unless it has been issued.
• If your permit has any unpaid fees, no inspections can be requested until those fees are paid.
• Limited status permits will not allow inspections to be scheduled until it is in an Issued status.
• If the requested inspection has already been approved you cannot request additional inspections of the same inspection type.