Lincoln Fire & Rescue


EMS / Ambulance

To PAY your ambulance bill, CLICK HERE.

If you have questions regarding your ambulance bill, please call: 1-888-493-3444.

If you have questions regarding an account with the collection agency please call: 308-398-3800.

If you have a question for our EMS Division, please send us an  EMAIL.

Request a Standby

HIPAA Privacy & Security Information

EMS Protocols and Guidelines

Mutual Aid Information

Emergency Medical Services Oversight Authority (EMSOA) Documents

Lincoln Fire & Rescue's EMS Rates(PDF, 29KB)

Emergency Medical Services

Lincoln Fire & Rescue began providing Advanced Life Support (ALS) in 1997 when all LF&R engines became ALS with the addition of a Nationally Registered paramedics. 

LF&R assumed sole responsibility of providing 911-ambulance service on January 1 2001 and has been successfully providing ALS service to the citizens of Lincoln and the surrounding counties since.

LF&R operates seven (7) front line ambulances 24 hours each day and has five (5) ready reserve ambulances available when demand dictates. Staffing of front line ambulances consists of a Nationally Registered paramedic and a State certified EMT.

LF&R transported approximately 21,000 patients in 2021 and has noted a steady rise in patient transport over the last several years. 

LF&R receives medical direction from Dr. Jason A. Kruger, a board certified emergency physician. Dr. Kruger is actively involved in working with LF&R and frequently rides with the EMS supervisors. Paramedics operate with open protocols and have the ability of making base physician contact at any of the four hospitals with portable radios or cellular telephone.

Protocols are reviewed each year and updated as necessary to reflect current changes in the industry.

LF&R has three (3) EMS supervisors, one for each shift. These supervisors are all Captains and between the three have over 50 years’ experience in pre-hospital emergency medicine. They are on-duty 24 hours a day and provide direct supervision to the paramedics on their shift. EMS supervisors respond to high acuity calls such as cardiac arrest, respiratory arrest, major trauma and other designated incidents.

The organization has innovative technology and equipment including:

  • LF&R uses Stryker Physio Control LifePak 15 cardiac monitor/defibrillators with 12-lead acquisition/transmission, pacemaker, cardioversion, SPO2, ETCO2, and CO monitoring capabilities.
  • LF&R provides GETAC at-patient-side reporting devices for all front line ambulances. Providers use these devices to enter patient care information into ZOLL’s Tablet ePCR.
  • LF&R paramedics obtain patient 12-lead EKGs and transmit them to the hospitals using the LifeNet system where the physicians receive a diagnostic quality EKG. Paramedics are trained to interpret EKGs for STEMIs and declare “cardiac alerts” in the field. The “average” “door-to-balloon” time in Lincoln is less than 60 minutes whereas the national average is 90 minutes.
  • Airway management is provided with CPAP, i-gel® airways, ET tubes, and McGrath™ video laryngoscopes.
  • LF&R began participating in the American Heart Association Mission: Lifeline® program to improve STEMI care through a coordinated system. LF&R received a Silver award in 2015, a Gold award in 2016 and Gold Plus awards in 2017, 2018, 2019, 2020, and 2021.
  • LF&R uses the Stryker Power Load system on all front line medic units for patient transport.
  • LF&R began aggressively treating Out-of-Hospital-Cardiac-Arrest (OHCA) in 2013. Our cardiac arrest protocol is designed to improve survivability from OHCA and LF&R has noted a significant increase in the number of OHCA patients who are discharged from the hospital neurologically intact.
  • LF&R began participating in the Cardiac Arrest Registry to Enhance Survival (CARES) in 2013. LF&R was the first agency in Nebraska to join CARES.
  • LF&R obtains cardiac arrest data by interrogating the LP-15 monitor using the Code Stat Reviewer software. This data is used to provide feedback to the crews using a Post Incident Feedback form and for data to submit to CARES.
  • Lincoln Fire uses the Operative IQ data base system and EMS vending machines to promote a state of readiness while reducing EMS pharmacology and supply costs.



Business Inquires

Knox Boxes
Need a Knox Box? Request here.
Need keys secured, or swapped out, in your Knox Box? Fill out this form.

To register your AED click here: PulsePoint AED Registration

To update business emergency contacts, click here.




Common Questions

To PAY your ambulance bill, CLICK HERE.

If you have questions regarding your ambulance bill, please call: 1-888-493-3444.

If you have questions regarding an account with the collection agency please call: 308-398-3800.

To request a medical report for an insurance claim, please call: 1-888-493-3444.

To request a medical report for your records, please call: 402-441-8353.

To request a report for a fire incident, click here.

To register your AED click here: PulsePoint AED Registration

Knox Boxes
Need a Knox Box? Request here.
Need keys secured, or swapped out, in your Knox Box? Fill out this form.

To update business emergency contacts, click here.

Car Seat Installations: Not all firefighters are authorized to check the safety of your car seat or install them. Please contact: Safe Kids Lincoln-Lancaster Co. at 402-441-8045

Questions regarding open burning, click here(PDF, 619KB) . Questions regarding grills on decks, click here(PDF, 331KB).

To Request a Smoke Alarm, click here.

Information regarding the museum at Fire Station #1, 1801 Q Street, Lincoln, NE, click here.

CPR classes for healthcare providers, teachers, daycare providers, etc., click here.

To learn more about our Fire Explorer Post #888, click here.

 If you have a complaint regarding Lincoln Fire & Rescue, please click here.



Crisis Information

Suicide Prevention Lifeline: 1-800-273-TALK (8255)

National Volunteer Fire Council's Fire/EMS Helpline: 1-888-731-FIRE (3473)

Safe Call Now, a confidential, comprehensive, 24-hour crisis line and support service for first responders, emergency services personnel, medical professionals, and their family members nationwide: 1-206-459-3020.

Community Mental Health Center of Lancaster County -- 24 hours / 7 days: 1-402-441-7940

Boys Town USA National Hotline: 1-800-448-3000

TTY: National Hotline: 1-800-488-1833


LFR Firefighters rescuing 2 dogs from a house fire
E10 at a night fire scene.
Firefighter from truck 5 holding a puppy who was just rescued from a fire
LF&R Fire Captain with a child in front of a fire truck at the zoo fun run event.
Firefighters try to revive a pet cat they retreived from a house fire.