photo of emergency service dispatch desk An Emergency Service Dispatcher

The Communications Center is staffed by a team of highly trained communications specialists. Emergency Service Dispatchers are trained to handle a variety of Police, Sheriff, Fire and Medical emergencies. The dispatchers are responsible for receiving, prioritizing, and sending appropriate assistance to the citizens of Lincoln, Lancaster County and surrounding area. In addition the dispatchers provide callers with emergency medical dispatch instructions when needed.

There are approximately 36 Emergency Service Dispatchers and Call Takers classified at various levels. The levels of Emergency Service Dispatchers are ESD1, ESDII, ESDIII. The ESDIII job classification represents the line supervisors.

The Lincoln Emergency Communications Center has four administrative office positions, The Communications Coordinator/Manager, Administrative Officer, Quality Assurance Coordinator and Systems Specialist. In addition, the Center's Operations Training Coordinator is assigned to the Lincoln Police Department Education and Personnel Unit. The Center provides dispatching service for the Lincoln Police Department, Lincoln Fire & Rescue, the Lancaster County Sheriff's Office, 14 rural fire agencies, as well as the non-emergency 7-digit telephone lines for police and sheriff.

In order to help best serve the public, the Communications Center asks that you use the 9-1-1 emergency line only when there is an immediate risk to life or property.