Three guiding principles will help you cope during project construction:
- Get to know the project leadership, usually the project manager or project inspector. These people are the first sources of project information, and they know the day-to-day activities. They will need direct contact with you throughout the project so they can keep you informed and respond to your concerns. It is helpful to know their names and phone numbers.
- Organize and collaborate with your neighbor businesses. Strengthen your business community by joining forces and sharing resources to find mutually beneficial solutions to inconveniences and to communicate to your customers.
- Communicate with your customers. The City communicates construction updates to the broader public in a variety of ways: flyers, newsletters, and media releases are some examples. But you can create more targeted communications to your customers to ensure them that you are still open and to entice them to keep coming back.