Water Shop Credit Policy and Application

Credit Policy

Created: August 26, 2024 Revised:

Customers are required to complete a credit application if they desire to establish a credit account with the City of Lincoln associated with the purchase of materials from the Water Shop. The Lincoln Transportation and Utilities Department’s (LTU) Business Manager or designee will evaluate the credit application and approve or deny credit. If credit is approved, a duly authorized representative will sign a credit agreement on behalf of the customer.

All customer accounts are due to the LTU Business Office at 555 South 10th Street, Suite 208, no later than 4:00 p.m. on the last business day of the month following the statement date. If the last day of the month falls on a weekend or a holiday, the payment is due the next business day.

Payments on account balances shall be subject to the following:

•  Payment is due immediately upon receipt of material or invoice.

Closed Accounts

Access to the water shop materials will be discontinued until a payment plan is established or the account is paid in full. The LTU Business Manager shall be responsible for approving all credit extensions and repayment plans. Failure to meet the requirements of the payment plan will result in discontinued access to the water shop materials. Upon establishment of an acceptable payment plan or the account is paid in full, the account holder will have access to the materials but will be required to pay cash or check. A late fee of 2% per month will continue to be charged on any balances over 30 days. Customer may reapply for credit in 12 months if all the terms of the payment plan are met.

Account Billing Disputes

In the event of a billing dispute, Customer shall provide a summary of the dispute in writing together with supporting documentation to LTU_BusinessOffice@lincoln.ne.gov or the LTU Business Office at 555 South 10th Street, Suite 208, 68508, Attn: Chris Jones. The LTU Business Manager will review the claim to determine the best resolution for the dispute.

Any check returned will be assessed a fee of $30. Upon a return check, a letter will be sent, and payment is due within 15 days of the date on the letter. If payment is not received, the Transportation and Utilities Department will pursue other collection measures.

By signing this credit application, the company for which this application is submitted agrees to the terms of the Credit Policy and authorizes the LTU Business Manager or their designee to contact and obtain information from the business and banking references provided, including any banking or credit card firms.

The LTU Business Office will notify the applicant regarding the approval or denial of the credit account request. Please allow at least thirty (30) business days after receipt of the application for processing.

Credit Application

To begin the application process, please sign below to acknowledge you have read and understand the Water Shop Credit Policy (above).