Lead Service Line Replacement Program Invitation Letter

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Dear [OWNER NAME],

The City of Lincoln Water System Lead Safe Lincoln Lead Service Line Replacement Program will soon be in your neighborhood. This program replaces lead water service lines and is fully paid for by the City.

Our records show your property located at [SERVICE ADDRESS HERE, Lincoln, NE] may have a lead or lead-contaminated galvanized water service line. Replacing it will provide a safe, lead-free water service line for your home.

Why this matters:

Lead service lines can add to the overall amount of lead you are exposed to. Exposure to lead can cause negative health effects. A water service line is the small pipe that connects your home’s water to the City’s water system and is owned by the property owner. By replacing your line now, you’ll remove a potential source of lead and avoid the typical $5,000–$10,000 cost because the replacement will be fully paid for by the City.

Here’s what to do:

  1. Complete the Service Line Verification and Replacement Agreement (SLVRA): QR code with link to DocuSign SLVRA
    • Fastest option: Use the QR code to the right to securely complete the agreement online through DocuSign.
    • Prefer a paper copy? Go to lincoln.ne.gov/LSLRCurrent to print the Agreement PDF file or call us at 402-441-7571 option 2 and we will mail one to you.
  2. When contacted, allow our contracted licensed plumber to inspect your service line near the water meter and at the shut-off valve in your yard. This is to verify the pipe material of your service line.
  3. If your service line needs to be replaced, schedule the replacement with our contracted plumber and allow access to your home.
  4. After the work is done, you’ll receive a $50 - $100 credit on your water bill. See the Service Line Verification and Replacement Agreement (SLVRA) for details.

Once your replacement agreement is complete, a City-contracted plumber will contact you this year or in 2027 to plan the replacement and answer any questions. More details are in this information packet. If you have questions, please call us at 402-441-7571 option 2 or email LSLR@lincoln.ne.gov.

Thank you for helping us with our commitment to making Lincoln’s water safe and healthy for every home and business.

Warm regards, Lead Service Line Replacement Program Team Lincoln Water System | Lincoln Transportation and Utilities

Learn more about the Lead Safe Lincoln Lead Service Line Replacement Program lincoln.ne.gov/LSLR

Contact Lincoln Water System
Email: LSLR@lincoln.ne.gov
Phone: 402-441-7571, option 2
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