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Dear Property Owner,
The City of Lincoln Water System Lead Safe Lincoln Lead Service Line Replacement Program will soon be in your neighborhood. The program conducts lead service line replacements, fully paid for by the City.
Lincoln Water System records indicate your property located at [SERVICE ADDRESS, Lincoln, NE] is likely to have a lead or lead-contaminated galvanized service line and will need to be replaced to provide a safe, lead-free water service line to those who live in the home. The Lead Service Line Replacement Program is part of our commitment to ensure the reliability and safety of the water for our community.
A water service line is the small pipe that connects your home’s water to the City’s water system and is owned by the property owner. Lead service lines can add to the overall amount of lead you are exposed to. Exposure to lead can cause negative health effects.
Lincoln Water System and our City-contracted plumbers will soon be working in your neighborhood to replace these older, lead-contaminated lines with new, safe copper lines. The cost of replacing a lead line will be paid for by the City.
To take advantage of the program and receive your replacement, please follow the steps below:
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Sign and return the enclosed Service Line Verification and Replacement Agreement (SLVRA) to conduct the replacement on the property.
You can submit the completed and signed agreement (all 3 pages) using one of the following methods:
- Sign online: Use the QR code to the right to securely complete the agreement online through DocuSign.
- Email: Send photos or a scanned copy of all pages of the completed agreement to Lincoln Water System at LSLR@lincoln.ne.gov.
- Mail: Use the enclosed return envelope to mail the completed agreement back to Lincoln Water System.
- When contacted, allow our contracted licensed plumber to inspect your current service line near the water meter and at the shut-off valve in your yard. This is to verify the pipe material of your service line.
- Schedule the replacement and allow access to your home so the interior plumbing work can be performed.
- Receive a $50 - $100 credit on your water bill after replacement work is completed. See the Service Line Verification and Replacement Agreement (SLVRA) for details.
The significant health and financial benefits of completing this replacement outweigh any short-term inconveniences. By addressing the issue promptly, you will eliminate a potential source of lead in your water. Additionally, you will save considerably on the costs typically associated with a replacement, estimated between $5,000 to $10,000.
Once you have completed and returned the replacement agreement, a City-contracted plumber will reach out to you over the next year to discuss the replacement process and answer any questions you may have. Additional information about the Lead Service Line Replacement Program is included in this Lead Service Line Replacement information packet. Should you require further information or wish to speak with Lincoln Water System about the Lead Service Line Replacement Program, please do not hesitate to contact us.
Thank you for your attention to this important matter and for helping us in our commitment to making Lincoln’s water safe and healthy for all residents.
Warm regards,
Lead Service Line Replacement Program Team
Lincoln Transportation and Utilities
Lincoln Water System