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City of Lincoln
IS Administration

Technology Profile


Information Services Administration

Duties

Administrative responsibilities of the Information Services Division include coordination, acquisition, and support of information systems throughout City of Lincoln and Lancaster County Government Offices. These responsibilities also include providing leadership in the use of information technology throughout those same offices.

Technology Infrastructure

The technology environment includes:

IBM Enterprise Server (z890 2086-A04) General Government Activities
IBM AS/400 (9406-720) City Financial System
IBM AS/400 (9406-810) County Financial System
IBM AS/400 (9406-170) Lancaster Manor Health Care System
Alpha Server (DS20E 6/500) Criminal Justice Information System
Approximately 75 LAN Servers Various Applications

Network Protocols

The LAN environment includes both Novell and Windows Server Protocols.

Software Applications

Development and Support is provided to both internally developed as well as purchased software packages. Some of the major software applications include:

Third Party Systems:
City Financial System JDE-World
County Financial System Peoplesoft-Enterprise One
Document Management TRIMS-Context
Building Permitting Permits Plus
City and County Payroll Empagio
Medical Services EMS Pro
Property Orion/Eagle
 
Internally Developed Systems:
Animal Control ACT
On Line Employment Applications PAT
On Line Service Request System ACTION
Fire Reporting System PRIME
Criminal Justice System CJIS
Inmate Management System
Web Site INTERLINC

Desktop Hardware:

Our standard hardware consists of HP Desktops and Dell laptops.

We support approximately 2,800 desktop systems located at approximately 100 locations.

Network Hardware:

Our core switch vendor is Nortel. We support a fiber optic network that connects 40 different office locations running gigabit ethernet.

InterLinc Web Initiatives:

Since it's inception in the mid 90's, InterLinc has strived to create the proverbial 24 hour a day City Hall. Our goal is to continue to use technology in order to offer as many on line services as possible to the citizens that are provided via traditional "in person" methods. In the early years it was generally designed to provide information to the citizens regarding various City and County services. Since that time, the award winning site has expanded to include a vast amount of real time data as well as providing citizens to opportunity to pay for City and County services on line. We like to say "get out of line and go on line". Payments can currently be made using AMEX, Discover, Master Card, VISA, esavings and echecks. In addition to the "for fee" services there are a number of documents and reports that are available on line free of charge. Some examples are Traffic Accident Reports, Lost and Found Pets, Outstanding Warrants, Stolen Items, Police Calls and Delinquent Taxes to name a few. Currently citizens can pay for parking tickets, pet license renewals, water/sewer bills, criminal history checks, swimming pool passes, event parking and real estate taxes on line. In 2006 the City of Lincoln became an "efree City" in that there are no convenience fees associated with any of the aforementioned collections (all are City transactions except the real estate tax payments). Our goal is to enable all people from all walks of life to interact and have input into City and County governmental decisions. To that end we simulcast the vast majority of governance meetings, (e.g. City Council, County Board, City/County Planning Commission). In addition, we make the associated materials, "packets" available on line. These meetings are carried live, as well as being made available "on demand". We have also placed microcomputers in public libraries and community centers to reach out to those individuals who might not otherwise have access due to socioeconomic status, age or disability.

Our web page design standards require that web pages be tested in special software to ensure that it is usable in such devices as text to speech readers and that the code is compatible with the special software that people with disabilities may use to view the web.

In addition, in 2005 the City began taking requests for services and complaint tracking through a web facility (A.C.T.I.O.N."Acting with Citizens To Improve Our Neighborhoods").


Administration