Many individual requests for service during warmer months are completed within one to three business days, typically faster than the City’s defined five business day level of service. During colder peak pothole months, the City uses UPLNK service requests to evaluate and find trends to identify the street routes that need immediate attention first. When crews conduct pothole repairs during this time, they fill all potholes on the street, not only the ones that have been reported.
Weather events throughout the year require the City to prioritize repairs by street and not by individual potholes during peak periods. During these high pothole repair times typically seen in February, March and April, the City evaluates service requests to see which streets need immediate attention. Crews then repair all potholes on that street before moving to another. This increases efficiency of the repair process.
During non-peak pothole times of the year, typically during warmer weather months, crews can respond to individual pothole service requests to maintain Lincoln’s streets.
The City of Lincoln prioritizes pothole repairs on arterial streets first and residential streets second. This is because arterial streets are where the City’s efforts have the greatest impact to community safety and driving conditions due to high traffic volumes. Once caught up on arterial streets, the City will address citywide requests.