Since 1993, the Lincoln Police Department has been participating in a survey to gauge citizen satisfaction with the delivery of police services. The Quality Service Audit was developed in conjunction with Gallup, Inc. and it continues to be a valuable tool for both officers and administrators. Officers hired after 1991 are designated as participants in the survey and receive feedback from citizens on their performance. The QSA is a telephone survey which is conducted by student interns, volunteers and recruit officers. Contact is made with citizens who have had a recent police contact, whether they are crime victims or the recipients of traffic tickets.
In 2021, over 3,500 surveys were completed. Of those participants, 44% recently received a citation from LPD, 29% had been involved in a car accident, and 27% had been a victim of a crime. In these surveys, 78.4% of the respondents stated that they either always or usually feel safe and secure in their neighborhood.
Additionally, in 2021, when asked about the officer's performance during their contact, 75.9% of respondents described the officer as either outstanding or above average. Only 5.4% of respondents stated that the officer's performance was below average or unsatisfactory.
Sample survey questions:
The full results of these surveys are published each year in the QSA Results Summary(PDF, 12MB)