Backflow Testing Customer Portal Guide

Backflow Testing Customer Portal lincoln.ne.gov/BackflowCustomerPortal

The customer portal is a helpful tool for updating your contact information, communicating with the Cross Connection Team, viewing your backflow devices, and reviewing backflow test report details.

A key feature of the portal is managing authorization codes. These codes allow your backflow assembly tester to submit test results through the online Backflow Tester Portal.

Through your portal, you can view or update your authorization code at any time. If you lose your notice or want to verify who has access, simply generate a new code and share it with your tester.

If you have questions or need additional support, contact us at backflow@lincoln.ne.gov or 402-441-5912.

Communicate With Us

  • Use the Customer Communications tab to send messages.
  • You’ll receive an email notification after creating a message.
  • Your correspondence appears in the Forum section.
  • To access it: click Discussion Forum in the top menu, then select Customer Communication.

Reset Your Password

  • Log in and click your username in the top right.
  • Select Change Password.
  • Enter your new password and click the button to confirm.
  • You will receive a confirmation message and an email notification.

Find Inspections

  • All inspections appear under the Inspections tab.
  • Click the Download button to save any inspection report.

Your Account Details

  • Go to Account Details in the left navigation menu.
  • Update your information on the Account Information tab.
  • Click Save to apply changes.
  • A confirmation message will appear.
  • You will also see a Dashboard alert—click Details to accept and sync.
  • Click the green checkmark to finalize updates.

Device List

  • The Device List tab displays all backflow devices on your account.
  • Click Edit to view a device’s details.
  • Device specifics appear in the Device Information tab.
  • Schedules appear in the Device Schedule tab.

Upload Documents

  • Go to Account Details → Upload Customer Document.
  • Click Create New.
  • Enter the Report Subject and Report Date, then click Next.
  • Click Upload File, then click Add to choose a document.
  • Click Upload to attach the file.
  • Click Finish to complete the upload.
  • You can view previously uploaded documents using the Edit button.
  • You will receive an email confirmation after uploading.
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