Due to extreme drought conditions in Lancaster County, the City is asking community members to follow the City’s voluntary water conservation plan that went into effect at 5 p.m. Friday, June 2, 2023.
Each bill is determined by water usage at the customer's address. The amount due and due date are listed on each bill. Customers receive their bills every other month.
First, make sure you don't have a water leak. Abnormally high water bills may be connected to a faucet or toilet leak, or outside use greater than previous years due to hotter or dryer weather. More information on how to check for leaks and reduce water usage is available at the links below.
How to Locate a Leak
Toilet Water-Saving Tips
All Water Conservation Info
You may contact the Lincoln Transportation and Utilities Water Billing Office at 402-441-7551 if you wish to verify the amount billed.
Lincoln Water and Wastewater account numbers reside with the physical address. If you move, your account number will change.
If you submit payment via your bank’s bill pay system, please contact your bank to update the Lincoln Water and Wastewater account number to assure proper credit.
No, although you can go to
to pay your bill online.
To sign up, you will need the Customer ID from your bill.
Where do I find
To sign up, you will need the Customer ID from your bill
Where do I find
If your service is subject to disconnect, you may prevent service from being terminated by arranging a payment plan. Please call the Lincoln Transportation and Utilities Water Billing Collection and Past Due division at 402-441-7533 to arrange a payment plan.
for a list of payment drop-off locations.
The City encourages customers to be vigilant in monitoring their account activity. Please contact your bank to verify the transaction.
Please call Water and Wastewater Billing Customer Service at 402-441-7551.
When the owner has sold the property, the title company will contact the City to get a final reading for the owner’s water bill. When the ownership changes, the City updates the billing system and will begin sending water bills to the new property owner.
The owner of the property is listed on the Assessor’s website at lancaster.ne.gov/assessor.
Contact Water Billing Customer Service at 402-441-7551 to request a final reading for your water bill and submit your forwarding address.
To submit your forwarding address online, go to lincoln.ne.gov/WaterCustomer and open the Residential Water Meter Reading form, which is located near the bottom of the page. Once the form is open, select "Reading for a final bill" under the first question, "Why are you submitting a reading?" You will then be able to enter your forwarding address in the next field.
Customers must call 402-441-7551 to change their final billing date.
Call Water and Wastewater Customer Service at 402-441-7551.
Lincoln Transportation and Utilities Water and Wastewater does not offer discounts.
Yes. There is a $25 fee for the City to turn your water on. There is a $25 fee for the City to turn your water off. Water is turned on and off at the curbstop/stopbox.
Water and Wastewater Billing cannot speak with individuals who are not named on the bill. Individuals must be listed on the bill, be the owner of the property, or have a legal right to have access.
Call Water Credit Collections at 402-441-7533 for assistance.