City of Lincoln
2006 Media Releases
Mayor Coleen Seng announced today that City Departments will no longer charge processing fees to pay bills online. Those using e-pay services at lincoln.ne.gov can pay parking tickets, reserve event parking and renew animal licenses. For those who pay water bills online, the fee has been removed for those who also receive their bills online. Criminal history checks have already been available to purchase without a processing fee.
“Eliminating these fees continues our efforts to make City services focused on being more consumer-friendly and convenient,” said Mayor Seng. “Eliminating these fees will encourage more to use e-pay, which is convenient for residents and more efficient for the City. Dropping the fees keeps the City on the cutting edge by using technology to benefit citizens and makes customer service the priority it should be. It is a good investment in technology.”
Mayor Seng said the elimination of the fees is possible because e-pay is beginning and will continue to reduce the amount of staff time necessary to handle and process checks and cash payments. Also, in the case of water bills, sending bills electronically (e-billing) is eliminating the cost of mailing bills and producing a savings. Seng said the more citizens use e-pay, the more efficiency the City will experience. Ultimately, it could reduce the need to add staff as the community grows.
The City-County Web site, InterLinc, is currently celebrating its tenth year, and Lincoln was recently named a “Top Ten Digital City” by the Center for Digital Government. The first e-pay transaction was processed on February 26, 2002. Since then, the Web site has processed more than 60,000 online credit card transactions involving more than $7 million.
“The response from those using City e-pay services makes it clear that they prefer to make online payments, and we are thrilled to now offer the service ‘convenience fee-free’ to the public,” said Terry Lowe, Systems Coordinator for the City’s Information Services Division.
Information Services continues to develop new e-pay services. Later this spring, season swimming passes will be available online from the Parks and Recreation Department.