Paratransit

What is the Paratransit Program?

This door-to-door transportation service was created to help meet the transportation needs of individuals who experience disability and who, because of that disability, are unable to ride the regular fixed-routed city bus. The program requires pre-registration.

It's Your Job to...

• Be Ready 15 Minutes Early
• Be Watching for Us

You may bring a companion (notice must be given at time of reservation).

Call 402-441-7109 or use the VanLNK mobile app to make a reservation. See Operating Guidelines for details.

Call 402-441-7110 for cancellations 24 hours a day.

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The VanLNK microtransit app allows you to book on-demand transportation within the City of Lincoln. Get on board with StarTran!

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What are the eligibility requirements?

A disability that prevents the person from riding a regular city bus. There are no age or income guidelines or restrictions.

Related: ADA Description & Eligibility Criteria

How does one register?

Two forms are required: one to be completed by the applicant and one by the applicant's physician. Eligibility is determined based on the information received in the application. If an individual is determined eligible, a photo identification card is issued.

Applicants may download the application forms(PDF, 433KB) to be filled out and printed. Completed applications may be submitted several ways:

• For the fastest and easiest application process, individuals may apply online through the secure portal on the FBA Nebraska website. Please attach the completed forms and a photo for use on the ID card.

• The individual can mail or fax the completed application to the address below. Please include a photo smaller than 1 inch by 1 inch to be used on the ID card. An ID card and program information will then be mailed to the individual.

  Mailing Address

  FBA Nebraska3929 South 147th Street Suite 100-P Omaha, NE 68137

  Fax

  531-325-9364

• If a functional assessment is needed, an in-person meeting can be arranged. Please contact FBA Nebraska at 402-507-9803 or daniel@fba-nebraska.com to set up a meeting.

Related: Registration Instructions

What is the difference between unconditional and conditional cards?

An unconditional card means there are no restrictions on it. The individual can use Paratransit service at any time, for any reason, within the Operating guidelines.

Sometimes a person is able to ride the city bus except under special conditions. A conditional card may be issued so the person could use Paratransit only when the special conditions exist. Example: if a person, because of their disability, is to avoid cold weather, a "winter" or "cold weather" conditional card can be issued. Another example of a conditional card is a temporary one, issued to people whose disability is only temporary.