In compliance with the Americans with Disabilities Act of 1990 (ADA), StarTran provides "paratransit" service to individuals who, because of a disability, cannot use accessible, fixed-route bus service. This includes not being able to get to or from bus stops, not being able to get on or off buses, or not being able to understand how to ride and use the bus system.
As of September 1, 1999, an eligibility determination process has been implemented for StarTran's Paratransit Service.
The individual requesting Paratransit services will need to complete an application that includes specific questions relating to their abilities.
An application to be completed by a physician will no longer be required. However, there will be a Professional Verification Form to be signed by an accepted professional that will verify the applicant's responses on the application.
As of September 1, 1999, any previously used Paratransit application will not be accepted.
(as a result of being functionally able to utilize an accessible fixed-route city bus)